Shipping & Delivery Policy

STRICT SHIPPING & DELIVERY POLICY (ANTI-SCAM)

• 1. Customer Responsibility for Address: Customers must ensure the delivery address and phone number provided are 100% accurate. We are not responsible for non-delivery due to incorrect or incomplete addresses. No refunds will be provided for orders lost or returned due to wrong address inputs.
• 2. No Address Changes: Once an order has been processed and handed over to the courier, the delivery address cannot be changed under any circumstances.
• 3. Delivery Timelines are Estimates: While we strive to deliver within our stated timeframe (typically 3 to 7 working days), delivery delays caused by courier partners, weather conditions, or unforeseen circumstances are out of our control. We do not offer refunds for delayed deliveries.
• 4. Unavailability of Customer: Our delivery partners will attempt delivery 2 times. If the customer is unavailable to receive the package, or rejects the delivery at the doorstep, the package will be returned to us. No refunds will be issued for perishable food items in such cases.
• 5. The "RTO" (Return to Origin) Clause:
  If a prepaid order is returned to us (RTO) because the customer rejected the delivery, provided an incorrect address, or was unreachable, shipping charges (both forward and return) will be deducted from any eligible refund. For perishable food items that get spoiled during RTO, zero refund will be issued.

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