Refund & Cancellation Policy

1. Mandatory Unboxing Video

To be eligible for any return, replacement, or refund for damaged or missing items, a continuous, unedited unboxing video is strictly mandatory. The video must clearly show the sealed package being opened from all sides. Without an unboxing video, no claims will be entertained.

2. Strict 24-Hour Window

Any claims for damaged, spoiled, or incorrect items must be reported within 24 hours of delivery. Claims made after 24 hours will be automatically rejected.

3. No Returns on Food Items

Due to hygiene and safety reasons, we do not accept returns on any food items once the seal is broken or the package is opened. Taste preferences, dislike of flavor, or minor natural variations in handcrafted products are not considered a valid reason for a refund.

4. Replacement First Policy

If a valid claim is verified via the unboxing video, our policy is to provide a free replacement of the item. Cash refunds are only initiated if the replacement item is out of stock.

5. No Refunds

Refunds will NOT be issued for:

• Orders where the customer refused delivery or was unavailable
• Taste dissatisfaction or "ordered by mistake"
• Any reason other than the narrow exceptions listed above (and proven via unboxing video).

6. Cancellation Rule

Orders can only be cancelled within 2 hours of placing the order, or before the order has been dispatched—whichever is earlier. Once dispatched, orders cannot be cancelled.