Privacy Policy
Avdaitha Foods — Homemade Pickles & Food
Effective Date: June 15, 2026 | Last Updated: June 15, 2026
Business Details
1. INTRODUCTION
Avdaitha Foods is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application or website ("Platform"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Platform.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
- Account information: Full name, email address, mobile number, password
- Delivery information: Delivery address, landmark, pincode, city
- Payment information: UPI IDs, transaction IDs (we do not store card numbers)
- Order information: Products ordered, special instructions, order history
- Communication: Messages, complaints, or feedback sent to us via WhatsApp, email, or in-app chat
2.2 Information Collected Automatically
- Device information: Device type, operating system, app version, device ID
- Usage data: Pages visited, features used, time spent, click patterns
- Location data: Approximate location (for delivery area check) and precise location only if you grant permission
- Log data: IP address, browser type, access times, referring URLs
2.3 Information from Third Parties
- Payment gateway transaction confirmations (Razorpay, PhonePe, etc.)
- Google or phone number sign-in details if you use social login
3. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and delivering your orders | Contract performance |
| Sending order confirmations and delivery updates | Contract performance |
| Customer support and complaint handling | Legitimate interest |
| Sending promotional offers and new product alerts | Consent (you can opt out) |
| Improving our Platform and products | Legitimate interest |
| Fraud prevention and security | Legal obligation / Legitimate interest |
| Compliance with legal requirements | Legal obligation |
| Analytics to understand usage patterns | Legitimate interest |
We will never use your information for purposes not listed above without your explicit consent.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal data. We share your information only in the following limited circumstances:
4.1 Delivery Partners
Your name, phone number, and delivery address are shared with our delivery personnel solely for the purpose of completing your delivery.
4.2 Payment Processors
Payment information is shared with our payment gateway partners (e.g., Razorpay) who process transactions securely under their own privacy policies.
4.3 Technology Service Providers
We use third-party services for hosting, analytics, notifications, and cloud storage. These providers have access to your data only to perform services on our behalf and are contractually bound to protect your data.
4.4 Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of Avdaitha Foods, our staff, or the public.
4.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner. We will notify you before such a transfer occurs.
5. DATA RETENTION
- Account data: Retained as long as your account is active
- Order data: Retained for 7 years for legal and accounting compliance
- Payment records: Retained as required by financial regulations
- Marketing preferences: Retained until you withdraw consent
- Deleted accounts: Personal data anonymised within 30 days of account deletion request, except where retention is required by law
6. YOUR RIGHTS
Under applicable Indian data protection laws, you have the following rights:
| Right | What it means |
|---|---|
| Right to Access | Request a copy of the personal data we hold about you |
| Right to Correction | Request correction of inaccurate or incomplete data |
| Right to Deletion | Request deletion of your personal data (subject to legal obligations) |
| Right to Withdraw Consent | Withdraw marketing consent at any time |
| Right to Data Portability | Request your data in a machine-readable format |
| Right to Grievance Redressal | Lodge a complaint with our Grievance Officer |
To exercise any of these rights, contact us at info@avdaithafoods.in with the subject line "Data Privacy Request". We will respond within 30 days.
7. COOKIES AND TRACKING
7.1 What We Use
Our Platform may use cookies, local storage, and similar technologies to:
- Keep you logged in
- Remember your preferences and cart
- Analyse usage patterns
- Serve relevant content
7.2 Your Control
You can disable cookies in your browser or app settings. Disabling cookies may affect certain features of the Platform such as staying logged in or cart persistence.
7.3 Advertising and Analytics Tools
We use third-party analytics and advertising tools including Google Analytics, Firebase Analytics, Google Ads, and Meta Pixel. These tools help us understand website traffic, measure marketing performance, and deliver relevant advertisements. They may collect information such as pages visited, time spent, interactions with ads, device, and browser information. The collected data is used in accordance with the respective platform policies.
8. SECURITY
- 8.1 We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data
- Access controls limiting who can view your data
- Regular security audits
- 8.2 However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
- 8.3 In the event of a data breach affecting your rights, we will notify you within 72 hours of becoming aware, in accordance with applicable law.
9. CHILDREN'S PRIVACY
Our Platform is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us personal information, we will delete it immediately.
10. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any information.
11. PUSH NOTIFICATIONS
- 11.1 We send push notifications for:
- Order status updates (accepted, packing, shipped, delivered)
- New product launches
- Special offers and discounts
- 11.2 You can manage notification preferences in your device settings or the app settings at any time.
12. LOCATION DATA
- 12.1 We request location access to:
- Verify delivery serviceability for your area
- Auto-fill your delivery address
- 12.2 Precise location is only accessed when you grant permission. You can revoke location access at any time from your device settings.
13. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and IT (Amendment) Act, 2008, and applicable rules, the details of our Grievance Officer are:
| Name | Avdaitha Foods Representative |
| Designation | Grievance Officer |
| grievance@avdaithafoods.in | |
| Address | Adhvaitha Foods, North East Colony, Deshmukhi, Yadadri Bhuvanagiri, Telangana 508284, India |
| Response | Within 30 days of receiving the complaint |
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
- A push notification on the app
- An email to your registered address
- A prominent notice on our Platform
Your continued use of the Platform after the change constitutes your acceptance of the updated policy.
15. CONTACT US
| Legal Entity Name | Adhvaitha Foods |
| Registered Office Address | North East Colony, Deshmukhi, Yadadri Bhuvanagiri, Telangana 508284, India |
| Support Email | info@avdaithafoods.in |
| Support Phone Number | +91 93939 34200 |
| Hours | Monday – Sunday: 9:00 AM – 6:00 PM IST |
This Privacy Policy was prepared for Adhvaitha Foods, Yadadri Bhuvanagiri. Please have this reviewed by a qualified legal professional before publishing.